FAQ
1. Where do you ship from?
We partner with trusted fulfillment centers and suppliers to provide reliable worldwide shipping. Orders are typically processed within 1–2 business days before shipment.
2. How long does shipping take?
Estimated delivery times vary depending on your location:
- United States: 1–3 weeks
- Canada, United Kingdom, Australia & New Zealand: 1–3 weeks
- International Orders: 1–4 weeks
Tracking information will be sent as soon as your order ships.
3. Are your outdoor lights waterproof?
Yes. Most of our outdoor lighting products are rated IP65 or higher, meaning they are built to withstand rain, moisture, and outdoor weather conditions. Please refer to each product listing for exact specifications and ratings.
4. Do I need an electrician to install the lights?
Many of our fixtures are designed for straightforward installation. However, for hardwired lighting, we recommend professional installation to ensure safety and compliance with local electrical codes.
5. Do your products come with a warranty?
Yes. IllumGlow products include a 2-Year Limited Warranty covering manufacturer defects for added peace of mind.
6. What is your return policy?
We offer 30-day returns on eligible unused items in their original packaging. If you need assistance with a return, our support team is happy to help.
7. How can I contact support?
For any questions regarding your order, products, or support inquiries, please contact: