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Returns & Refund Policy

30-Day Return Window

We offer a 30-day return policy on eligible items from the date of delivery.

To qualify for a return, items must be:

  • Unused
  • In original packaging
  • In resellable condition

Proof of purchase is required.


How to Start a Return

To initiate a return, please email:

illumglow@gmail.com

Include your order number and reason for return. Our team will provide further instructions.

Please do not send items back without contacting us first.


Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

Original shipping costs are non-refundable.


Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or appropriate resolution.


Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5–7 business days.


Non-Returnable Items

Custom orders, final sale items, and used or installed products may not be eligible for return.


Questions?

For any return or refund inquiries, please contact:

illumglow@gmail.com